Items must be unused, in original packaging, with tags/accessories. Proof of purchase is required. We may deny returns that don’t meet these conditions.
4) How to Start a Return
Email support@kartnexus.in or use My Account → Orders → Request Return within the window.
Share order number, photos (if damaged/defective), and reason.
We’ll issue an RMA and return instructions/label (where available).
Pack safely; include all parts/manuals/freebies.
5) Return Shipping
Damaged/defective/wrong item: we cover return shipping or arrange pickup.
Change of mind/size issues: you pay return shipping (unless local law provides otherwise).
6) Refunds
Once received and inspected, refunds are processed and credited to the original payment method within 5–10 business days (bank timelines may vary).
Shipping fees, gift wrap, and COD charges are non-refundable unless we made an error.
If a restocking fee applies, it will be disclosed upfront (0–10%).
7) Exchanges
Fastest method: return the item and place a new order. For size/color exchanges, contact support for options. Any kind of exchanges or replacements, will be delivered within the standard delivery timeline , i.e 7-10 business days.
8) Non-Returnable Items
Gift cards, downloadable software, perishable goods, intimate items, custom/personalized products (unless defective), and health/safety items where seal is broken.
9) Damages & Shortages
Inspect upon delivery. Report issues within 48–72 hours with photos of packaging and item so we can file a carrier claim.
10) Cancellations
Before dispatch: contact us; we’ll try to honor if not yet produced/shipped.
Custom orders may be non-cancellable once production starts.
11) Late/Missing Refunds
If not received after our confirmation, contact your bank/card provider. Then email us at info@kartnexus.in.
